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Work with us.

Hamilton Zanze is nothing without our talented team. See how you can add to our track record of proven performance.

 

Client Services Communication Associate

San Francisco, California

About Hamilton Zanze Real Estate Investments

Since 2001, Hamilton Zanze (HZ) has made multifamily real estate investments with the highest standards. Our commitment and expertise deliver more than positive outcomes — we realize impact that stands the test of time. As owner/operators of our properties, we deliver durable, tax-efficient income to our investors. By drawing from that history of investment excellence, we’re forging a path lined with experience that ends with success.

Together with our community of investors, we can meet high expectations — leaving every investment better than we found it.

Role Overview

The Client Services Communications Associate is a key member of the Investor Relations (IR) team. The IR team is responsible for raising private capital and acting as the liaison between Hamilton Zanze and our investors. This position blends investor interactions over email and phone with outward-facing investor communication responsibilities. The most successful candidates will be motivated to improve the investor experience through a service-oriented mindset.

Reporting to the Investor Relations Manager, the Client Services Communications Associate will field inquiries and deliver messaging about our business. The Client Services Communications Associate will craft Hamilton Zanze’s investor communications and effectively utilize channels to deliver clear, timely, and professional updates to investors of Hamilton Zanze.

This individual will be responsible for fostering strong internal and external relationships with business partners, crafting compelling content, and developing communication efficiencies, including the responsible use of AI, to optimize the client experience.

Responsibilities

  • Maintain relationships with investors by phone, email and in-person.
  • Document investor interactions in our CRM.
  • Educate investors on the investment process.
  • Attend weekly transactions meetings to capture information relavant to investors and to be used in communications.
  • Create written materials for investor updates, reports, and other critical communications related to our national multifamily property portfolio.
  • Develop engaging and informative content (including templates) showcasing short, medium, and long-form communications.
  • Provide copy-editing and proofreading support for all outbound content.
  • Cultivate an understanding and interest in multifamily real estate to effectively communicate our industry leadership and insights.
  • Learn and embrace the lexicon of the multifamily segment.

Qualifications

  • A strong interest or experience in real estate investing.
  • Comfortable on the phone and an effective communicator.
  • Writing proficiency and ability to communicate complex ideas effectively with a portfolio of writing samples.
  • Strong attention to detail.
  • A minimum of 2 years’ experience in a client facing or communications capacity.
  • Ability to ‘manage up’ and work collaboratively with senior leadership.
  • Intellectual curiosity and a passion for continuous learning.
  • A bachelor’s degree or higher from an accredited university.
  • Microsoft Office Suite, Monday.com.
  • Ability and desire to learn HubSpot and Juniper Square (HZ investor portal).
  • Interest in utilizing AI responsibly to create efficiencies.
  • Salary – $60k-$80k
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